Terms and Conditions

These terms and conditions, as well as the terms of use of the website and the privacy policy, provide legal guidelines on how users and the organization must behave and interact. NOL Jewellers, headquartered in Lisbon, Portugal, is the owner of the domain www.noljewellers.com (hereinafter “the website”).


General conditions

These terms and conditions apply to NOL Jewellers’ services, available on the website and physical store. If they have any doubt, users must reach NOL Jewellers using the following email: info@noljewellers.com.

NOL Jewellers may modify these terms and conditions at any time. Users are advised to visit the page regularly. At the bottom of the page, they will find the date of the last update.



To purchase NOL Jewellers’ products or services, the client must be 18 years old or older. In case he his younger, he must have a parent or guardian placing an order on his behalf. Any order that does not meet these requirements will be considered void or invalid.

By contacting the website, the user guarantees that he is acting in good faith and that he does not wish to withdraw any commercial benefit from the contact. NOL Jewellers has the right to deny service at any time.


Information request

When requesting more information about a specific product, the user will be invited to leave his contact and a brief message. The message will then be sent to NOL Jewellers’ team who will follow up. An email contact can be used for ordering a specific piece.

Bespoke process

If the user is interested in the bespoke service, he will be invited to contact NOL Jewellers through the website. A personalized follow up will be sent via email, in order to schedule an appointment and start the bespoke process.

After scheduling an appointment with the jewellers, the process of creating the jewel will start. To start the process, the client must deposit a part of the total value. The product will be delivered after the payment of the total amount.


Price validation

When the price of the product is not available online, the user may contact NOL Jewellers via email in order to obtain this information.


Store inquiries and payment

The product can be collected at the store. To collect the product, the user must present a confirmation email. The user may choose to pay before going to the store or when the product is collected.


Cancellation of purchase order

The order may be cancelled before the payment.

Last updated: November 2018